SMS Consent & Opt-In Disclosure

Overview

BackOnTheBooks provides managed SMS messaging services on behalf of local service businesses. Messages are sent only to existing customers regarding services they have requested, received, or previously engaged with.

Messages are service-related only and are not sent as unsolicited or cold outreach.

How Consent Is Collected (Opt-In)

Customers provide consent to receive SMS messages by submitting their mobile phone number during a service inquiry, booking, estimate request, or customer intake process and agreeing to receive service-related text messages.

Consent is collected through business-managed booking forms, intake forms, or service request forms that include clear written disclosure of SMS communication terms, including message purpose, frequency, "Msg & data rates may apply," and STOP/HELP instructions.

Messages are sent only to existing customers with an established business relationship.

No messages are sent to purchased lists, scraped numbers, rented data, or individuals without documented SMS consent.

Types of Messages Sent

Messages sent through BackOnTheBooks may include:

• Post-service follow-ups after completed work
• Customer satisfaction and feedback requests
• Service continuity and availability check-ins
• Two-way customer support messages and replies

All messages are directly related to the customer's prior interaction with the business and are not promotional, advertising, or lead-generation messages.

Opt-Out & Consumer Control

All messages include clear opt-out instructions.

Customers may opt out at any time by replying:

STOP

Once a customer opts out, no further messages will be sent unless the customer explicitly opts back in.

Customers may request assistance by replying:

HELP

Message Frequency

Message frequency varies based on customer interaction and service history. Messages are sent only when relevant to prior services, customer support, or service-related follow-ups.

Data Use & Privacy

Mobile phone numbers are used solely for service-related SMS communications.

Phone numbers are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

For additional information on how data is handled, please review our Privacy Policy.

Operator Disclosure

Messages are sent through systems operated by BackOnTheBooks on behalf of local service businesses. BackOnTheBooks facilitates message delivery and response handling and does not initiate unsolicited or promotional contact with consumers.